At Stellar Mode, we strive to provide a seamless and satisfying shopping experience for our customers. Please review our shipping policy carefully before placing an order.
Order Processing Time
Orders are processed within 24 to 48 hours on average. Once your order has been processed, it will be handed over to our shipping partners for delivery.
Shipping Time
Our estimated delivery time is 6 to 8 business days after the order has been processed. Please note that shipping times may vary slightly depending on your location and external factors beyond our control.
Order Tracking
Customers can track the status of their order in real time through the “Order Tracking” tab on our website.
Address Changes
If you need to update your shipping address, please contact us at contact@stellarmode.com before your order has been processed. Once your order has been shipped, we are unable to make any modifications.
30-Day Product Guarantee
All our products come with a 30-day guarantee. If you experience any issues with your purchase, please reach out to us, and we will assist you accordingly.
Damaged, Lost, or Missing Packages
We take great care in ensuring your order reaches you safely. However, if you encounter any issues with your shipment, please review the following guidelines:
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Lost Packages: If your package appears to be lost in transit, please contact us at contact@stellarmode.com. We will reach out to the shipping carrier to investigate. If your package is confirmed as lost, we will either send you a replacement at no additional cost or issue a full refund.
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Damaged Packages: If you receive a damaged package, please email us immediately with photos of the damage. We will offer a replacement or full refund as quickly as possible.
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Incorrect or Incomplete Shipping Address: If you provide an incorrect or incomplete shipping address, Stellar Mode cannot be held responsible for lost packages. In such cases, we will not be obligated to provide a refund.
If you have any further questions, feel free to contact us at contact@stellarmode.com
Thank you for shopping with Stellar Mode
